Counterfeit / Scam Information

Beware of Scam Sites and Fake Dixxon Flannel Products

At Dixxon Flannel Co., we are committed to delivering premium flannels that embody our dedication to craftsmanship and quality. Unfortunately, scammers are targeting our brand, offering counterfeit products and fake websites. We're here to help you identify fraudulent sites and protect your purchase.

Why Should I Be Concerned About Fake Dixxon Products?

Fake Dixxon flannels not only fail to meet our high standards of quality and craftsmanship, but they may also be poorly constructed and uncomfortable to wear. Counterfeit products can lead to customer dissatisfaction and even cause harm in some cases due to low-quality materials. Buying counterfeit products undermines the integrity of our brand and can lead to disappointment. Always shop from our official channels to ensure you’re receiving the quality you deserve.

Important: Purchasing from scam websites can put your personal information at risk, including your payment details, which could be stolen and used fraudulently. These websites may also expose you to identity theft and other forms of financial fraud. Always ensure you're buying from a legitimate, authorized source to keep your personal and financial information safe.

How to Protect Yourself

Make sure to only purchase Dixxon products through official Dixxon sources:

We do not authorize third-party websites or marketplaces like Amazon, eBay, or others to sell our products unless they are an officially registered dealer. If in doubt, always refer to our official list of sites and retailers.

Dixxon Wholesale & Authorized Dealers

We do offer Dixxon Wholesale for retailers interested in selling our products. However, it’s important to verify that any store or online shop is an official Dixxon dealer before making a purchase. To confirm if a retailer is authorized to sell Dixxon products, please use our Dealer Locator to find a legitimate Dixxon partner near you.

Find a Dixxon Dealer

Suspicious Shipping Locations

Each Dixxon Flannel Co. branch processes and ships orders from their respective locations:

  • United States: All U.S. orders are processed and shipped from Chandler, Arizona.

  • United Kingdom: Orders in the UK are shipped from our UK warehouse.

  • Australia: Australian orders are shipped from our Australian warehouse.

  • Canada: Canadian orders are shipped from our Canadian warehouse.

  • Europe: Orders in Europe are shipped from our European warehouse.

If you receive an order that appears to be shipping from locations like China or another country that doesn't match the country of purchase, it's likely a scam.

What to Do If You’ve Been Scammed

  • Contact Your Bank: File a dispute with your bank or payment provider to address the fraudulent charges.

  • Report the Scam: Report the scam website or seller to us directly. The information you provide helps us take action against fraudulent sellers.

  • Avoid Future Scams: Always purchase from official Dixxon websites or apps. Double-check the domain name to ensure it's from our official list above.

How to Identify a Real Dixxon Order

  • Order Confirmation: After placing your order, you’ll receive an email from info@dixxon.com.

  • Order Number: Official Dixxon orders will always have a 7-digit order number.

  • Shipping Location: All Dixxon orders ship from the relevant regional warehouse (U.S., U.K., Australia, Canada, Europe).

Frequently Asked Questions (FAQ)

Q: Why do scam sites look so similar to Dixxon’s official website?
A: Scammers often copy our website’s design, logo, and product images to create fake sites that look almost identical to ours. They may even use misleading ads on social media to attract customers, so always double-check the website’s URL before making any purchases.

Q: How can I be sure I’m buying from an official Dixxon site?
A: Always look for our official domain names listed above. Legitimate Dixxon websites end in .com, .co.uk, .com.au, .ca, or .eu. Please see our listed "authorized" websites above on this page. Additionally, you’ll receive a confirmation email from info@dixxon.com when you make a purchase.

Q: What if I receive a fake Dixxon product?
A: If you’ve purchased from a scam site, we unfortunately cannot provide refunds or returns. We recommend contacting your bank to dispute the transaction. Always buy from official sites to ensure the quality and authenticity of your products.

Q: How do I report a scam site?
A: If you come across a scam site impersonating Dixxon, please report the web domain to our customer service team (info@dixxon.com). We’ll take appropriate legal and technical action to shut down the fraudulent site.

Q: I found a Dixxon flannel on Amazon or eBay, is it authentic?
A: We do not authorize third-party platforms like Amazon, eBay, or others to sell our products unless they are an officially registered dealer. If you see Dixxon products on these platforms, it is up to your discretion to purchase. Always buy from our official websites or authorized partners.

How to Report a Scam or Fake Dixxon Website

If you’ve encountered a website selling counterfeit Dixxon products or an unauthorized dealer, please report it to us directly. Your feedback helps us take legal action and protect the Dixxon community. Report a Scam

Download Our Mobile App!

To make your shopping experience even easier, you can download the Dixxon Flannel Co. mobile app for the United States from the link below:

Connect With Us

Thank you for your vigilance in protecting the Dixxon community! Stay safe, and as always, we appreciate your support.