RETURN / EXCHANGE POLICY

Any item that you don’t love can be exchanged or refunded within 60 days from the date of purchase. Item(s) must be in new, unworn, unwashed condition with original tags attached. It’s that easy!

EXCLUSIONS: Hats, gaiters, underwear, swimwear without hygienic liners, and all items marked FINAL SALE are not eligible for return or exchange.

We inspect all returned product using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange that we deem ineligible.

We deduct $9.99 for shipping label costs on returns, from the total product refund. Customers selecting an exchange will receive a curtesy return label.

If your return / exchange is a gift or international purchase, please include a note with your item(s) that includes the original order number, your name, shipping address, email address and desired style, size, and color to:

Dixxon Flannel Co – Returns
170 S. Kyrene Road
Ste 12
Chandler, AZ 85226

FAQs

What is your return / exchange policy?

Any item that you don’t love can be exchanged or refunded within 60 days from the date of purchase. Item(s) must be in new, unworn, unwashed condition with original tags attached. It’s that easy!

EXCLUSIONS: Hats, gaiters, underwear, swimwear without hygienic liners, and all items marked FINAL SALE are not eligible for return or exchange.

We inspect all returned product using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange that we deem ineligible.

We deduct $9.99 for shipping label costs on returns, from the total product refund. Customers selecting an exchange will receive a curtesy return label.

How can I process my return / exchange?

Not a perfect match? Head to our Return Portal to begin your return / exchange.

How do I make a gift exchange?

If your return / exchange is a gift or international purchase, please include a note with your item(s) that includes the original order number, your name, shipping address, email address and desired style, size, and color to:

Dixxon Flannel Co – Returns
170 S. Kyrene Road
Ste 12
Chandler, AZ 85226

How long will it take Dixxon to process my returned / exchanged item?

It can take up to 14 business days for your return / exchange package to be received at our facility and the exchange or refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 2-5 days to post your refund.

Exchanges are shipped 1-2 business days following processing. Standard shipping times apply.

Where is my refund?

It can take up to 14 business days for your return package to be received at our facility and the refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 2-5 days to post your refund.

I received the wrong item. What should I do?

We want to make this right for you! Shoot a message to our Dixxon support team right away, along with the order number and pictures of the item(s) you received.

Need to complete a return or exchange?


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