Retail Sales Lead

POSITION OVERVIEW:

We are changing the world...one flannel at a time. We’re a little non-traditional, a little on the edge, but that’s what makes us such a fun company to work for.

Motorcycles, skateboards, low-riders, hardcore/punk music, and flannels in our closets. That’s who we are, and we were tired of flannels that didn’t fit well, wrinkled, shrunk, and faded. We worked hard and did it better and rolled out the first Dixxon flannel in 2013, and we haven’t looked back since!

We are looking for a full-time, experienced retail lead, who will be the face of our brand, engaging with customers to provide them with an exceptional shopping experience while providing support and leadership to the team.

SCHEDULE:

Must be available to work 11 AM – 6 PM every day of the week. Able to work overtime during peak season, some holidays, sales, and high order volume releases.

Join us as a Retail Lead where your leadership will energize our team and elevate our store’s success! We value proactive individuals who thrive on challenge and are eager to make a positive impact every day.

RESPONSIBILTIES

• Welcome every customer with a smile and welcoming demeanor, offering product information, brand education, and assistance in selecting & pairing items. We’re talking 5 star google review experiences!
• Assist customers in building a great personal wardrobe and fostering the love of our brand. Identify their needs & wants, provide recommendations, and help coordinate complete looks.
• Maintain an Instagram-worthy store through display merchandising, product management, and general housekeeping.
• Understand and promote current sales, promotions, and loyalty programs to enhance customer experience and drive sales.
• Answer customer questions about store policies, services, and products, providing helpful information to enhance customer satisfaction.
• Maintain a clean, organized, and visually appearing sales floor, including product restock/floor replenishment and through creative display and wall merchandising.
• Operate the point-of-sale (POS) system, processing payments, returns and customer transactions efficiently and accurately.
• Support daily store operations by leading the sales floor and ensuring alignment with goals.
• Set clear expectations for team members and provide real-time coaching and feedback.
• Foster a positive, customer-focused atmosphere that encourages high levels of service and satisfaction.
• Take initiative to address and resolve operational or staffing issues as they arise.
• Hold team members accountable to performance and conduct standards.
• Serve as a point of contact for frontline staff, escalating concerns to store leadership n when appropriate.
• Assist in onboarding and training new team members to ensure understanding of company policies and expectations.
• Collaborate with team members to achieve sales targets, store goals, and contribute to a high-energy, positive work environment.
• Report to the Store Manager or Assistant Manager, ensuring that daily tasks align with store goals and standards.
• Be positive and supportive of your team because a happy team is a successful team.

REQUIREMENTS:

• 1 year of prior retail experience as a lead, assistant, or keyholder.
• Ability to lead by example in a fast-paced environment.
• Confident decision-maker with a proactive approach to problem-solving.
• Must be dependable, organized, and adaptable to changing priorities.
• Strong interpersonal and communication skills to interact effectively with both customers, supervisors, and fellow team members.
• Availability to work a flexible schedule between the hours of 11 AM to 6 PM Sunday through Monday, some holidays, and overtime as needed.
• Ability to stand & walk for extended periods of time, lift boxes/weight up to 50 lbs in alignment with the physical demands of retail work.

PERKS:

• 401K with company contribution
• Product discounts
• Gym access at HQ
• Sick time accrual
• Weekly payroll through direct deposit
• Fulltime perks: Medical, Dental, Vision, AFLAC, and Vacation accrual

Standard Stuff:

The duties and responsibilities in this job post are not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job post or job description.

This employer is an equal opportunity employer. We will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression, pregnancy status, or any other classification protected by law. Reasonable accommodations will be made for qualified individuals to participate in the job application and interview process, and to perform the essential functions of the job, in accordance with the Americans with Disabilities Act of 1990 and other applicable laws.