Return Policy

Returns & Exchanges

Any item that you don’t love can be exchanged or refunded within 60 days from the date of purchase. Item(s) must be in new, unworn, unwashed condition with original tags attached. It’s that easy!

EXCLUSIONS: Hats, gaiters, underwear, swimwear without hygienic liners, pet apparel, pet accessories, sunglasses without all original packaging & accessories, leather products without the black bag, and all items marked FINAL SALE are not eligible for return or exchange.

We inspect all returned products using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange deemed ineligible.

We provide free prepaid shipping labels for all returns and exchanges.

Mail-In Returns / Gift Exchanges

If your return or exchange is a gift or international purchase, please include a note with your item(s) that includes:

  • Original order number
  • Your name
  • Shipping address
  • Email address
  • Desired style, size, and color

Send to:

Dixxon Flannel Co – Returns
170 S. Kyrene Road
Ste 12
Chandler, AZ 85226

Wholesale / Volume Discount Orders

If you are a Wholesale / B2B or Volume Discount customer, your order is NOT eligible for return or exchange. Please contact the team at wholesale@dixxon.com for additional information.

FAQs

How can I process my Return / Exchange?
How long will it take to process my return or exchange?
  • It can take up to 14 business days for your return or exchange package to be received and processed.

    Refunds will be issued to the original form of payment. Please allow an additional 2–5 business days for your financial institution to post the refund.

    Exchanges are shipped within 1–2 business days after processing. Standard shipping times apply.
Where is my refund?
  • It can take up to 14 business days for your return to be received and processed.

    You’ll receive a confirmation email once your refund is issued. Refunds are credited to the original payment method and may take 2–5 business days to appear.
I received the wrong item. What should I do?
  • We want to make this right! Please contact our support team (info@dixxon.com) right away with your order number and photos of the item(s) you received.