Shipping & Delivery

U.S. Shipping Options

Order Total Economy
5–10 business days 		Standard
3–5 business days 		Expedited
1–2 business days
$0.01–$15.00 $2.95 $6.95 $29.95
$15.01–$65.00 $6.95 $12.95 $34.95
$65.01–$124.99 $11.95 $19.95 $34.95
$125.00+ Free $19.95 $34.95

Shipping Notes

  • Delivery times are estimates based on normal business volume.
  • Orders ship Monday–Friday (excluding U.S. holidays).
  • Please allow 3–5 business days for processing.
  • Expedited orders must be placed by 1:30 PM MST.
  • Expedited/next-day shipping is not available for PO Boxes.

International Shipping

Order Total Shipping Cost Estimated Delivery
$0.01–$65.00 $18.00 7–21 business days
$65.01–$79.99 $25.00 7–21 business days
$80.00–$205.00 $30.00 7–21 business days
$205.01–$350.00 $35.00 7–21 business days
$350.01+ $40.00 7–21 business days

International Shipping Notes

  • We ship to select countries worldwide.
  • Shipping fees, taxes, and duties are the customer’s responsibility.
  • Enter your country and postal code at checkout for accurate rates.
  • If your address is not accepted, we may not ship to that location.
  • Customs delays may occur and are outside our control.
  • Orders ship within 3–5 business days, Monday–Friday (excluding U.S. holidays).

Regional Stores

Shipping & Tracking

Same-Day Order Processing (Optional)

  • Available for a small fee at checkout.
  • Orders placed by 12:00 PM PST (Mon–Fri) ship the same day.
  • Orders placed after the cutoff or on weekends/holidays ship the next business day.

General Processing & Tracking

  • Orders ship from Chandler, Arizona.
  • Standard processing time is 3–5 business days.
  • You’ll receive tracking via email once your order ships.
  • If you do not receive tracking within 5 business days, check your spam folder or contact info@dixxon.com.
  • Once shipped, delivery is handled by the carrier.

D-Ship Guarantee (Shipping Protection)

  • If your order is delayed, lost, or not delivered and you purchased D-Ship Guarantee, please file a claim through the Corso Dashboard.
  • If you did not purchase D-Ship Guarantee, please file a claim directly with the shipping carrier.
  • D-Ship Guarantee must be purchased at checkout to cover shipping-related issues.
  • Dixxon is not liable for lost, stolen, or delayed packages without D-Ship Guarantee coverage.

Order Changes & Cancellations

  • Orders cannot be changed or canceled once processed.
  • If an item is out of stock, we will contact you with options or issue a refund.
  • Backorders are not available.

Returns & Exchanges

U.S. Returns

  • Initiate within 60 days via our Returns Portal.
  • Processing may take 10–14 business days.
  • Refunds typically appear within 3–5 business days after processing.

U.S. Exchanges

  • Initiate within 60 days via the Returns Portal.
  • Exchanges ship within 5 business days after processing.
  • Delivery typically takes 2–5 business days.
  • All exchanges are subject to product availability.

Return by Mail

Dixxon Flannel Co – Returns
170 S. Kyrene Road, Ste 12
Chandler, AZ 85226

Please include your order details and ensure items are new, unworn, and in original packaging. Items that are washed or worn may be returned to sender.

FAQs

Can I combine multiple orders?
  • No, orders cannot be combined.
Why can’t you provide detailed tracking updates?
  • Once your order has shipped, tracking updates are provided by the carrier. We see the same information available to you.
Can you update my order after purchase?
  • We cannot make changes once orders are processed.
What does “pre-shipment” mean?
  • Your order has left our warehouse and is awaiting a carrier scan. Please allow up to 7 business days for tracking updates.
My package says delivered, but I did not receive it.
  • Please allow a few additional days as this can occur with carriers. If it has not arrived after 5 business days, contact us with your order details.